Frequently Asked Questions

We welcome you to contact us directly should you have further questions that are not listed below.

general questions

Why should I hire an event management agency when I can manage it in-house?

RMI is a trusted, experienced agency that will serve as an extension of your team. With industry connections and core expertise, you optimize your budget with creative solutions and memorable results so you can focus on what matters most—your stakeholders and guests.

What are all the things I should consider when looking for an event management agency?

Trust, integrity, and experience. You want a dependable team that is knowledgeable with strong industry relationships. RMI has been providing world-class service to prestigious brands for over 25 years. We pay special attention to the details, manage your budget strategically, and provide unique solutions which are tailored to your business objectives. We offer services ranging from gifting and incentive programs to travel management and meeting and event services. We can scale up or down to tailor to your brand needs.

Does RMI manage B2B or B2C product launches?

Both. We have experience planning and managing product launches for B2B and B2C companies. Aside from product launches, we also support brand, PR, and lifestyle experiences.

Can I get a consultation before we begin? How much does it cost?

We welcome the chance to get to know you better. The first consultation hour with us is complimentary. Thereafter, we charge an administrative fee, which will be applied towards your event. For any reason you decide to not use our services, the additional consultation fee will be due within 30 days

Once an event is booked on our calendar, we stay up-to-date and adhere to all relevant federal, state, and facility requirements to ensure that all health and safety guidelines are shared with our clients and their guests throughout the planning and execution process.

strategy and communications

Does RMI have the ability to work with our PR and marketing teams as well as other business partners and stakeholders?

Absolutely. We pride ourselves on being team players who have extensive working experience with multiple in-house teams, third-party affiliates, and business partners. We are a comprehensive agency with full-service capabilities and the flexibility to customize to your business needs.

What types of communications support does RMI provide?

We provide end-to-end communications to ensure your team and guests are informed and clear on the important details. From in-person to virtual communications, we can tailor to individuals, small or big groups. Our communication channels range from your offline to online needs.

What is RMI’s overall strategy plan?

RMI’s overall strategy plan is integrated, tailored to your needs, and tied to your business objectives. We go through a discovery phase to develop your specific action plan and ensure the implementation is successful and effortless for you and your team.

MEETING AND EVENT SERVICES

What types of events does RMI plan?

RMI has planned many different types of events. We can scale from big to small events ranging from corporate team meetings to large scale product launches, PR events, and lifestyle experiences.

What meeting and event management services do you provide?

Our event managers take care of everything from pre-planning logistics to on-site services and post wrap up reporting. We source and secure event venues and destinations, perform site inspections and fulfill travel accommodations. We are your liaison for guest travel itineraries, ticketing and registration, destination management, transportation needs, gifting, food and beverage, and so much more!

How do you host a successful event?

Upfront planning is key. RMI partners with our clients to clearly define the purpose and format of the event to ensure proper budget allocation as well as create a communications and logistics plan to support your vision, engage your guests, and fulfill your return on investment.

TRAVEL MANAGEMENT

What benefits can I expect from partnering with RMI for our travel needs?

Travel logistics can be frustrating, time-consuming, and costly. Partnering with RMI for your travel management needs means you will get a dedicated professional with industry connections to get things done seamlessly, on time and within budget. Leave the worrying to us; we will get the best negotiated deals for travel itineraries that include accommodations for air, hotel, transportation, and more.

Does RMI provide assistance with domestic and international travels?

Yes, RMI has the ability to help assist with both domestic and international travels.

Will I have to deal directly with the airlines, hotels, or transportation companies after I book with RMI?

For your convenience and if preferred, RMI can be your main point of contact and act as your liaison throughout your trip. We will need to understand your specific request and the travel group size to make the appropriate recommendations.

INCENTIVES PROGRAMS

What is the purpose of a reward and recognition program?

When you incorporate a rewards and recognition program for your employees or customers, you are investing in the people that matter most to your company. In return, you help increase engagement, which may lead to many benefits, such as increased productivity and retention, along with a more positive overall workplace.

What types of incentives programs does RMI offer?

RMI offers a variety of rewards and recognition programs that help capture positive employee and customer sentiment through personalized and meaningful interactions. From one-time payoffs to long-term tiered programs that range from simple gestures of appreciation through gift-giving to elaborate destination experiences, our goal is to connect people together in memorable ways.

How does RMI measure the effectiveness of a reward and recognition program?

We partner with our clients to ensure our programs are working effectively. We seek your direct feedback and can assist in seeking the satisfaction of your employees and/or customers via surveys, loyalty/retention rates, or new/existing measurement criteria. We evolve our programs based on your specifications and market relevancy.

CONCRIEGE SERVICE

What are the benefits of a concierge service?

We believe most clients will share that concierge services free up precious time, enabling them to focus on important matters and experience the things they value best. Rather than spending unsurmountable time researching, sourcing or booking, clients leave this to the experts who already have the relationships and expertise to execute seamlessly and flawlessly. RMI offers our expertise and today’s most precious and priceless commodity – your valuable time.

What types of incentives programs does RMI offer?

What concierge services does RMI provide?

RMI pride ourselves on providing white glove, personalized services tailored to your business needs. Our services include, but not limited to, recommending and making air and hotel accommodations as well as venue and restaurant selections, procuring tickets for special events, arranging a variety of relaxing to adventurous activities like spa getaways, golf and country club outings, food and wine-tasting, parasailing, fly-fishing, ziplining, sunset hikes, water rafting, helicopter tours, and so much more!

Is concierge services included as part of RMI’s services?

Concierge services are included in RMI’s white glove service offerings. We welcome you to contact us to discuss your specific requirements.